SHOP CLAY POT INFORMATION
ORDERING
FAQs
RETURN FORM
RETURN INFORMATION
RING SIZE
RING SIZER FORM
ORDERING
The jewelry and objects shown on our website are handmade by individual studio artists. We work hard to ensure that the quality of everything we sell is up to our exacting standards. However there will be natural variations and subtle differences in the pieces from order to order. If the item you are coveting is out of stock, please be assured that we are committed to keeping our website inventory current. Please email customer service at sales@clay-pot.com for an estimated arrival date.
SHIPPING
All orders are carefully packaged and fully insured through UPS, orders received before 3pm EST will ship the same day. Orders over $100.00 are shipped for free via UPS Ground within the continental US. If you wish to expedite your shipment, you may choose UPS Next Day Air, 2nd Day Air, or 3 Day Select at the time of purchase (prices vary). You may email us to request a tracking number for your package.
SPECIAL ORDERS
We do our best to ensure that every piece on the website is available for same day shipping, but due to the nature of what we sell this is not always possible. If the item you are coveting is out of stock, we will contact you within immediately with an estimated ship date. If you would like a slight modification of an item seen on our website please email customer service at sales@clay-pot.com and we will do our best to accommodate your request. All special orders are considered final sale and not returnable or exchangeable.
SALES TAX
There is no sales tax applied to any purchases, except if you live in the state of New York.
ORDER STATUS
Please email or call us directly to find out the status of your order.
sales@clay-pot.com
Toll free: 1.800.989.3579 ext. 24
You may cancel your order within 4 hours. Please be advised that because we often ship the same day, your purchase may already be en route, and you will be responsible for any shipping charges incurred.
FAQs
Q: What if an item is out of stock?
A: Many of the works featured on our website are one-of-a-kind, handmade pieces. If an item is out of stock, please call or email us to determine when we are expecting our next order, or whether it can be special ordered for you.
Q: What are special orders?
A: If the item you are interested in is part of our regular store inventory, it's usually just a matter of getting it back in stock. However, if the item is something we are not going to reorder for the store, or has been made especially for you (such as a ring in your size, a necklace in a different metal or with a different stone, etc), your order is considered custom and therefore not returnable or exchangeable. Please send all special order inquiries via email to sales@clay-pot.com. Special orders are usually processed in 4-6 weeks.
Q: What if something I ordered needs to be repaired?
A: Items purchased from The Clay Pot are guaranteed against defect within 90 days. If you have any repair issues, we'll send the piece back to the artist who made it for inspection. Shipping and repair fees will vary. Only items purchased from The Clay Pot by artists we are still representing are eligible for repair.
Q: Is everything at The Clay Pot shown on your website?
A: No, if you are interested in an artist not shown on our website, or a particular item by an artist who is, please email us with your inquiry. We will do our best to find the piece you are looking for.
For additional information, please see our Ordering Information and FAQ's for wedding and engagement rings.
Please note that online shipping and return policies do not necessarily reflect in-store policies.
RETURN FORM
RETURNS
If you are unhappy with an item purchased from The Clay Pot it may be returned in its original condition within 10 days of receipt for a full
refund less any shipping charges. If we do not receive the item within 10 days a store credit will be issued. The store credit can be used
to purchase items online by contacting the store and speaking with a member of our staff. Returns received after 30 days will be refused.
All returns are handled via email. Please fill out the Return Form to obtain a
Return Merchandise Authorization (RMA) number. You will be emailed an RMA number within 24 hours (except weekends). Items being returned
must be in new condition and shipped prepaid to us in the original packaging. The Clay Pot is not responsible for loss or damage of return
shipments. Please package and insure accordingly.
When we have received the item back we will credit you for the amount of the item minus any shipping charges. If you chose free UPS Ground
shipping on your original order the shipping charge to be deducted will be $10 to cover the actual cost of this service. If you chose
another shipping option on your original order, please refer to your receipt for the shipping charge to be deducted.
If the item was personalized or special ordered it is not returnable or exchangeable.
Items purchased on our website are not eligible for return or exchange in our store, nor does our internet policy necessarily reflect our
store policy.
RING SIZING
Ordering the perfect size is simple; we willl ship you a free ring sizer. (Click here for ring sizer request form.) Do not use downloadable, printable ring sizers. We have found these paper sizers, and also string sizers, to be extremely inaccurate. Our sizers are actual plastic rings that accurately measure your finger size.
Once you receive the sizers, follow these simple instructions:
- Make sure the ring is comfortable when it's on your finger. Relax your hand to see if your finger bulges on either side of the sizer. If so, it's too small, so try the next larger size. When you push the ring up from the underneath side of your finger, there should be a small air space between the ring and the top of your finger. It is NOT important that the ring sizer slides easily over your knuckle! When a ring fits properly it should slide on easily, but will be a bit more difficult to take off, even taking 2-3 seconds to get back over the knuckle. This is normal, and especially common with men, who typically have larger knuckles. If you size your ring to your knuckle, it will be too big on your finger. The most common mistake is ordering a ring to large, and it is much easier to make a ring larger than smaller.
- It is strongly recommend that you measure your finger at the end of the day when your finger size is most normal. Your finger size will change slightly throughout the day, depending on temperature, weather, activity, etc. Your fingers tend to be a little puffy in the morning, they will shrink a little when cold and expand slightly when hot, but typically settle into a normal size during the day. For this reason, do not size your finger after exercising, or drinking copious amounts of alchol or eating a lot of spicy food.
- Please remember that the wider your wedding band is, the tighter it will fit. Our free sizers are approximately 4mm wide, if you are looking at a ring that is extra wide, 7mm or wider you should order your band at least a 1/4 size than the size of your favorite sizer. One favorite Clay Pot trick is to try two sizing rings at once to get the feeling of a wider ring. Once you have figures out your favorite sizer, take the next larger ring and put that on, then put on your favorite sizer. The place where the second ring rests simulates how a wider ring will feel further up on your finger.
- If in doubt, choose the smaller size. Remember, more sizing mistakes are made by ordering rings too large rather than too small.
- If your wedding band seems to be a little too large or too small, we suggest you wear it for a few days to get used to it before exchanging it for a different size. The Japanese say it takes two weeks for your finger to learn to wear the ring. If your ring fits at the ideal time of day and is easy to put on and a little hard to take off it is the correct fit. Your ring will never fit perfectly in all conditions, but you will get used to the way it feels during all conditions. Your fingers change size about 3 or 4 times in the course of a normal day. So it is highly recommended that you give your ring a test drive to determine if exchange is really necessary. Of course if it is really too big don't wear it out of the house, you might actually lose it.
- We do not recommend wearing a ring that is too loose. You will be unable to wear it swimming and there is a big chance it could go sailing off your finger on a cold day.
- Finding the proper fit can be a challenge, so if you've followed all of the guide lines and helpful hints we've given, sometimes the ring is just not right. We are happy to size or exchange your ring for you within 30 days.
- Because of the unique properties of titanium it is not possible to re-size the solid titanium bands; therefore, please take great care when sizing your finger for a titanium wedding band.
RING SIZER REQUEST FORM
If you would like to receive a complimentary ring sizer in the mail, please fill out the form below. You should receive it within 7-10 days. The ring sizer is only mailed to US addresses.
* Indicates required fields.
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